We offer a 30-day return and refund policy. If you are not completely satisfied with your purchase, you may return the product within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Refundable Items
Certain items are not eligible for returns and refunds. These include:
- Personalized or customized products
- Perishable goods, such as food or flowers
- Gift cards
- Downloadable software or digital products
- Health and personal care items

Returns Process
To initiate a return, please follow these steps:
a. Contact our customer support team at [customer support email] within 30 days of receiving your item to request a return authorization.
b. Our team will provide you with instructions for returning the product.
c. Pack the product securely in its original packaging and include a copy of the receipt or proof of purchase.
d. Ship the item to the address provided by our customer support team.

Refund Process
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment within [number of days] days.

Shipping Costs
Shipping costs for the return of items are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for your return.

Exchanges
We do not offer direct exchanges. If you would like to exchange an item, you can return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to return the product, and a replacement or refund will be provided, as applicable.

Refund Status
If you have not received your refund within the specified period, please check your bank account or credit card statement. If the refund is still not visible, contact your financial institution. If you have done all of this and have not received your refund, please contact our customer support team at [customer support email].

Changes to this Policy
We reserve the right to make changes to this Refund Policy at any time. Any updates or changes will be posted on our website, and the date at the top of this page will be modified to reflect the most recent update.